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Support & Troubleshooting

Troubleshooting diagram creation

Common checks when Arialine does not create or update a diagram.

Written By Andrii

Last updated 14 days ago

If Arialine does not react, check the following:

  1. Confirm Arialine is installed in the correct Slack workspace.

  2. Confirm Arialine has access to the channel.

  3. Explicitly address Aria, Arialine, or @Arialine for natural-language diagram actions.

  4. For shared .mmd or .md files, check the channel's automatic-rendering settings or explicitly invoke Arialine.

  5. For pasted Mermaid code, remember automatic pasted-text rendering is off by default unless enabled for that channel.

  6. If Mermaid is invalid, use the offered repair action or enable automatic validation.

  7. On the Free plan, a board at v8 no longer accepts edits. Arialine replies with an upgrade link; the board stays readable and exportable.

  8. On the Free plan, AI requests stop for the day after 10 generations per workspace (reset at 00:00 UTC). Pasted Mermaid still renders.

If the issue persists, email hi@arialine.app and include the approximate time, workspace, channel context, and what you expected to happen.

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