Open Slack's shortcuts menu and choose Contact support from Arialine. The modal explains the support flow and provides an Open live chat button.The button opens Arialine's support page and starts the Featurebase Messenger in your browser. Use it for general questions, bug reports, feature requests, privacy/data requests, or billing help. Continue the conversation and read replies in that browser Messenger; replies are not delivered as Slack DMs. Featurebase's Free plan does not provide Customer Tickets/API synchronization.If the browser support page is unavailable, email <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:hi@arialine.app">hi@arialine.app</a>. Do not include Slack tokens, client secrets, signing secrets, passwords, or other credentials in a support conversation.

Open Arialine's browser-based live support chat from Slack.

Contact Arialine support from Slack

Andrii

How Arialine handles Slack context, AI requests, personal data, and deletion requests.

Privacy & Data

How recent Slack discussion is buffered and when content is sent to an AI provider.

Slack context and AI processing

How to request access, correction, portability, or deletion of personal data.

Privacy, GDPR, and deletion requests

How Arialine uses workspace content and model providers.

Does Arialine train on our Slack conversations?

Get help, report bugs, request features, and resolve common problems.

Support & Troubleshooting

Common checks when Arialine does not create or update a diagram.

Troubleshooting diagram creation

Free and Team plans, upgrades, billing roles, and subscription behavior.

Billing & Plans

Understand the three-board Free limit and flat-price Team plan.

Free and Team plans

Payer identity and Slack workspace administration are deliberately separate.

Who can pay and who can manage a workspace subscription

Understand what stays available when a workspace returns to the Free plan.

What happens when a Team subscription ends

Use Arialine from Slack's built-in assistant through MCP.

Slack AI & MCP

Arialine exposes an MCP server so Slack's assistant can create and edit diagrams.

Use Arialine from Slack's built-in assistant

Channel settings, slash commands, shortcuts, and automatic rendering behavior.

Settings & Commands

All current /arialine commands and what they change.

Arialine slash command reference

Use message/global shortcuts and control automatic .md and .mmd behavior.

Shortcuts and automatic rendering

Decision ledgers, Markdown-to-Canvas, and diagram placement in Slack Canvas.

Canvas & Markdown

Each board keeps a Slack Canvas ledger with its visual timeline and linked decision history.

The decision ledger Canvas

Turn Markdown files or text into a native Slack Canvas, including embedded Mermaid diagrams.

Render Markdown into Slack Canvas

Download Mermaid, PNG, or SVG source and add the latest render to an accessible Slack Canvas.

Export a diagram or place it on a Slack Canvas

Create, edit, branch, review, and explain versioned diagrams.

Creating & Editing Diagrams

Choose whether addressed edits require approval or apply immediately.

Proposal mode and direct edit mode

Create diagrams from Mermaid code, pasted code blocks, or Mermaid files.

Mermaid source and .mmd files

Understand Arialine's version model and how to recover or explore alternatives safely.

Versions, Undo, Rewind, and Branch

Ask Arialine to generate several adoptable approaches before changing the main board.

Brainstorm alternatives

Use the decision history to trace a diagram element back to the Slack discussion that introduced it.

Ask why a diagram element exists

Address Arialine in a channel or board thread and describe the change you want.

Create or edit a diagram with natural language

Let Arialine turn the latest focused Slack discussion into a diagram or a grounded answer.

Use a Slack discussion as diagram context

Turn an important Slack decision into a reviewable Arialine proposal with the 📌 reaction.

Pin a Slack message to propose a diagram change

Keep diagram ownership clear and spot boards that need review before they drift from reality.

Board ownership, freshness, and review reminders

Install Arialine and create your first living diagram in Slack.

Getting Started

A quick overview of living diagrams, versions, decisions, and Slack-native workflows.

What Arialine does

Install Arialine, invite it to a channel, and create a diagram from a normal Slack message.

Install Arialine and create your first diagram

See boards, pending proposals, channel settings, and your workspace plan from Arialine's Home tab.

Using Arialine App Home

Understand the board root message, mobile preview, interactive HTML view, and version controls.